Shipping Policy

Thank you for choosing PetVessa!

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow your package.

Please allow some time for tracking information to become available after your order has shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at arrondeleon21@gmail.com with your order number so we can help investigate.

PetVessa is not responsible for delays caused by shipping carriers, incorrect or incomplete shipping addresses, customs, weather, or other circumstances beyond our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase. If you provide an incorrect or incomplete address, contact us as soon as possible.

Once an order has shipped, we may not be able to change the shipping address.

Contact Us

If you have any questions about shipping, please contact us at:

arrondeleon21@gmail.com